Orders

How do I register?

You can create a ONE Championship account by following the 5 simple steps below:

  • Click on Login/Sign up
  • Click on Register
  • Create a new ONE Championship account using your Facebook or Google account.
  • Fill your personal details
  • Click on “Submit” and you're all done!

How do I place an order?

  • Pick the products you love
  • Choose the colour and size that’s perfect for you
  • Click Add to cart or buy now and click “continue”
  • Sign in via Facebook / Google account
  • Type your delivery address and other details
  • Select your payment method and click on “Checkout”
  • Enter your payment details on the secure page
  • Woohoo! You will receive an order confirmation email once your order has been placed successfully.

How do I search for products?

You can search for products by browsing for collections, products, brands, campaigns on the “Search bar”, on the top right corner. Tell us what you’re looking for and we will find it for you!

How can I add or remove items from my shopping cart?

To add items, you can click on “Add to cart” on the product page. To remove or view items, click on “Go to cart” or “Cart Icon” (top right corner of the page on desktop), and select the items you wish to remove.

Is it possible to place an order on Facebook?

No. You can place an order only via our website shop.onefc.com.

Vouchers

I used a voucher, but I want to return. Will I get the voucher back?

We're sorry, the vouchers offered by ONE Championship are single use only and will not be issued again.

How to apply vouchers?

To apply a voucher, you can click on Cart > "Apply different coupon" > Input new coupon name

Payments

Which currency can I pay in?

You can currently pay in local currency.

How to pay?

To make a payment , Click on Cart > “Continue” > Select or input delivery address > Select Payment method (COD/Credit/ Debit Card, Internet banking) , and then click on ’‘Pay’’

Can I change my payment method after order has been placed?

No. We’re sorry, once the order has been placed, you may not change your payment method.

What are the available payment methods on ONE Championship?

We offer the following payment methods:

  • Cash on Delivery (COD)
  • Credit Card/ Debit Card
  • Online Banking

For more details on each payment method, contact us via shop@support.onefc.com

Which credit cards are accepted for payment?

ONE Championship accepts all major credit cards supported by VISA, Amex or Mastercard.
Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard) used by our payment gateway partners.

Does ONE Championship keep my credit card details once the transaction is completed?

We do not retain your credit card information after your order is completed; it is submitted directly to our payment gateway partners for payment processing.
Please be assured that every credit card transaction on ONE Championship occurs within a secure environment. Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard ) used by our payment gateway partners.

Shipping and delivery

I received an “Order Confirmation” email. When will I get my item?

You will receive your order in 10-18 working days after you have received the order confirmation email.

Will I get a call before delivery?

Not necessarily. As we work with multiple delivery partners, they each have their own levels of communications, such as SMSes, emails or calls.
Typically, they do contact the customer, prior to their arrival, but we are not able to guarantee that. If you are not available at the time of your delivery attempt, the courier partner will surely try to re-deliver to you at another time.

How to track my order?

You may contact us via shop@support.onefc.com for us to help you track your order status.

What if I’m not at home during delivery?

If you are not available at the time of your delivery attempt, don't worry, our courier partner will surely try to re-deliver to you at another time. In the event you wish to change your delivery address, please do email us via shop@support.onefc.com so that we can make the necessary arrangements.

How can I change delivery address/ phone number/ recipient for my existing order?

Please feel free to send in your request to our customer support team via shop@support.onefc.com with the order reference number (beginning with SOD) and indicate the new delivery address/ phone number.

Can I check the item before signing during delivery?

No. The parcel can only be opened once you signed for the package. If you find an issue with the item, you can reach out to our customer support team via shop@support.onefc.com, and we will be more than happy to assist you with the returns / exchange process.

What are the operating hours of delivery service?

We work with multiple delivery partners, and operating hours for each delivery partner may differ. However, you can expect your item to be delivered from 8:30am to 7:30pm
Our delivery partners would contact you prior to the delivery attempt to communicate the exact time of delivery.

I received a delivery confirmation email, but I have still not received my item?

In such cases, we advise you to check with your friends or family members in case they have accepted the parcel on your behalf. In case you still fail to locate your parcel, you can reach out to our customer support team via shop@support.onefc.com and we will be happy to assist you.

I ordered 3 items but only received only 1 . Why?

If you find some items missing in your parcel, then please reach out to our customer support team via shop@support.onefc.com and we will investigate the matter for you right away.

Can I pick my order from ONE Championship office?

Unfortunately, we do not offer such a service right now.

Is it possible to get next day delivery?

ONE Championship does not offer next day delivery services at the moment. However, please be assured that we will try our best to ensure your parcel is delivered within the promised delivery time.

Is there a delivery fee charged?

No, you will be entitled to free delivery with no minimum purchase required.

Returns/ Exchanges

How can I schedule a return for my order?

If you want to return a product, feel free to reach out to our customer support team via shop@support.onefc.com

Our team will send you a return form to you.
For more details on the returns process, please refer to our Returns Policy.

Is it possible to exchange my order instead of opting for refund?

If you wish to exchange your item to a new colour or size, we request you to please return your original order and place a fresh order for your desired item. We will refund the amount within 7-14 working days. The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.

Can I exchange a defective or incorrect item?

In case you wish to exchange a defective or incorrect product, you can get in touch with our customer support team with supporting images of the products. Our team will assist to send you a Return Form.

Which items are not eligible for return?

Yes, given below is the list of products not eligible for return:

  • Swimwear
    • Compression/ performance wear
  • Underwear
    • Sports bra
  • Socks
  • Items found with traces of wear & tear

What should I do if the amount refunded to me is incorrect?

We are really sorry if we have made a mistake with your refund. Please contact our customer support team via shop@support.onefc.com and we will do our very best and sort it out for you as soon as possible.

Please note that if one item from your entire sub-order ID (SOD) was refunded, the delivery fee for this item will not be included in the refund amount.

Can I return a part of my order?

Yes. In this case, please reach out to our customer support team via shop@support.onefc.com and state the Order ID/ Sub-Order-ID in the email subject.

How can I cancel my order?

If you wish to cancel your order, please do reach out to our customer support team and we will advise you on the cancellation process.

Do I have to bear the shipping cost for a returned product?

You are not required to pay any shipping fee for returns.

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